Expert in drawdown rules, platform troubleshooting, and high-pressure trader support. Combining trading knowledge with technical expertise to deliver exceptional support for prop firms and trading platforms.
Customer support professional with proven track record managing large-scale communities in demanding Web3 and blockchain environments. Combines active trading knowledge, multi-platform expertise and superior communication skills with mastery of ticketing systems and real-time support delivery.
As an active trader with hands-on experience on prop firm platforms like Goat Funded, I have extensive firsthand knowledge of trading mechanics including drawdown rules (trailing, static, lock), daily loss calculations, consistency requirements, rollover dynamics, and slippage analysis. This practical experience enables me to understand and resolve trader issues from a position of genuine understanding.
Understands the psychological pressure traders face during drawdown breaches and provides empathetic, knowledgeable support during high-stress situations.
Demonstrated success managing 50-60 daily tickets with under 2-minute average response time across Discord and Telegram in fast-paced environments. Skilled in conflict de-escalation, breaking down complex technical concepts into clear actionable guidance for users at all experience levels, and creating documentation that reduces repetitive inquiries and macros for quick customer attendance.
As an active trader with hands-on prop firm experience (including platforms like Goat Funded), I require minimal onboarding time. I can start resolving drawdown, consistency, and platform tickets immediately without extensive training.
My empathetic approach combined with trading expertise helps in resolving traders issues efficiently and turn them into long-term users, improving retention rates and reducing negative reviews.
Can collaborate effectively with compliance, technical, and management teams to improve overall trader experience and identify systemic issues.